Service Desk Analyst (Hybrid)
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Service Desk Analyst
Join our client’s fast-paced support team where you’ll be the first line of assistance for employees and field users across multiple locations. This is a great opportunity for someone who enjoys solving technical issues, helping customers, and working in a high-energy service desk environment. If you thrive under pressure, can manage a steady call volume, and enjoy learning new technologies, this role offers strong long-term potential.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
Job Type: Contract (6–12 Months, potential to extend)
Location: Hybrid 3 days onsite/2 days remote – Scottsdale, AZ
Compensation: This job is expected to pay about $22-26 per hour W2
No Visa Sponsorship Available for this role
What You’ll Do:
- Provide front-line technical support through phone, email, chat, and ticketing systems.
- Handle a high volume of daily support requests while maintaining strong customer service.
- Troubleshoot hardware, software, password, mobile device, and connectivity issues.
- Document incidents, resolutions, and updates within the ticketing platform.
- Escalate complex issues appropriately while keeping users informed throughout the process.
What Gets You the Job:
- Previous help desk or service desk experience in a high-volume call center environment.
- Comfortable handling 40+ calls per day while multitasking efficiently.
- Experience with ServiceNow or similar ticketing systems preferred.
- Working knowledge of PCs, mobile devices, software installs, password resets, and basic networking.
- Strong communication skills, professionalism, and a customer-first mindset.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
