Endpoint Support Engineer (Service Desk)
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Endpoint Support Engineer (Service Desk)
We have an immediate need for an Endpoint Support Engineer to join our client for an on-going contract position with potential for conversion to permanent employee. This role supports enterprise end-user technology operations by managing advanced service desk functions, administering endpoint platforms like Microsoft Intune and Microsoft SharePoint, maintaining PowerShell automation scripts, and improving support processes.
- Location: Onsite in New York, NY (Park Avenue)
- Compensation: This job is expected to pay about $40-55/hr plus benefits
What You’ll Do:
- Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles
- Manages day to day incident submissions; builds and manages his/her queue; answers support queries via phone and email for local and remote offices; responds and completes all requests by taking ownership of every task completely and in a timely and courteous manner
- Manages onboarding and off-boarding process of employees as it pertains to Technology equipment by setting up new users, modifying access for existing users and installing relevant applications
- Exercises problem-solving skills daily to resolve customer issues as they arrive
- Monitors progress of tasks and/or incident resolutions while determining escalation points and criticality of requests
- Manage incident resolution activities by identifying, troubleshooting, and resolving software failures that prevent a user from employing an existing IT service
- Ensure all required documentation is current, all support activities are properly logged and tracked in ServiceNow and other operational and relevant support systems.
- Identify issues and make recommendations that will improve processes and procedures
- Assist in strategic initiatives through brainstorming and implementation, etc.
- Identifying, proposing & deploying solutions for recurring issues at the workstation level.
What Gets You the Job:
- Technical Depth in supporting Widows 10 & common software (productivity, security) for an enterprise environment
- Experience using Active Directory
- Remote support using BeyondTrust (Bomgar) remote access appliance or similar
- PowerShell scripting for automation
- Asset management principles and software use
- Support of the O365 suite
- Use of SCCM
- IOS/Android support
- Experience with using ticketing systems (ServiceNow preferred)
- Operating within an ITIL framework
- Support within a high-volume, regulated enterprise environment (preferably finance)
- Creating / advocating user enabling technologies
- Experience with Microsoft Intune
- Experience using PrinterLogic (preferred)
Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
