IT Support Specialist (hybrid McAllen, TX)
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IT Support Specialist
Are you a tech-savvy problem solver who thrives in a fast-paced, collaborative environment? Our client is seeking a dedicated IT Support Specialist to become a vital part of their technical operations team. In this role, you’ll be the go-to resource for end users across the organization-resolving issues, maintaining critical infrastructure, and ensuring the security and reliability of key systems. If you take ownership of your work, communicate clearly with both technical and non-technical stakeholders, and are passionate about delivering exceptional IT experiences, this opportunity was built for you.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
- Job Type: Direct hire
- Location: McAllen, TX (Hybrid – 3-4 Days Onsite)
- Compensation: This job is expected to pay about $60,000 – 70,000 annually
- No Visa Sponsorship Available for this role
What You’ll Do:
- Manage and resolve help desk tickets using tools like FreshService, ensuring timely prioritization, tracking, and thorough documentation of issues and solutions.
- Provide hands-on technical support for a wide range of hardware and software issues-including application errors, peripheral troubleshooting (printers, scanners), and OS-level support across Windows, macOS, and Linux.
- Deploy, configure, and maintain servers and workstations, while overseeing the Veeam Backup System to ensure data integrity and disaster recovery readiness.
- Support internal networks using knowledge of IP addressing, DNS, routers, and VPNs, and assist with monitoring and responding to alerts via tools such as SolarWinds.
- Enforce baseline security procedures, manage access controls, and securely process password resets to safeguard company data and systems.
What Gets You the Job:
- Proven, hands-on experience in an IT Support, Help Desk, or similar technical role.
- Strong analytical and problem-solving skills, with a methodical approach to diagnosing and resolving technical issues.
- Solid working knowledge of Windows, macOS, and Linux environments, including user account management and provisioning.
- Familiarity with networking fundamentals (IP addressing, DNS, routers, VPNs) and experience with ticketing platforms such as FreshService, Jira, or ServiceNow.
- Excellent verbal and written communication skills, with the ability to translate complex technical concepts clearly for non-technical users at all levels of the organization.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Ready to put your technical skills to work in a role where your contributions truly matter? Take the next step in your IT career and apply today-we’d love to connect with you.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
