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Salesforce Business Analyst (Sales Cloud)

Our client is seeking a detail-oriented Salesforce Business Analyst to bridge business needs and technical execution within its Salesforce ecosystem. This role is ideal for someone who enjoys working directly with business stakeholders, translating complex requirements into actionable solutions, and collaborating with cross-functional teams to improve processes and deliver a seamless user experience.

As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.

• Job Type: Contract – 6+ months, with potential for extension
• Location: Irvine, CA – Onsite (4 days onsite per week)
• Compensation: This job is expected to pay about $58–$68 per hour
• No Visa Sponsorship Available for this role

What You’ll Do:

• Lead requirements-gathering sessions with business stakeholders, translating business needs into clear user stories, acceptance criteria, process maps, and functional specifications.
• Collaborate with business leaders, product owners, developers, and QA teams to support sprint planning, implementation, testing, and delivery of Salesforce solutions.
• Document current-state and future-state business processes, identifying opportunities to streamline workflows and improve operational efficiency.
• Support UAT and monthly production releases, including ticket validation, post-release smoke testing, and preparation of release notes.
• Monitor and manage ServiceNow support tickets in accordance with SLAs, working with cross-functional teams to troubleshoot issues and maintain system performance.

What Gets You the Job: 

• 3+ years of Business Analyst experience, including leading requirements-gathering sessions, facilitating stakeholder discussions, and producing detailed business documentation.
• Hands-on experience with Salesforce Sales Cloud and a strong understanding of Salesforce business processes and functionality.
• Excellent written and verbal communication skills, with the ability to work effectively with both technical teams and nontechnical stakeholders, including senior business leaders.
• Experience supporting Agile development, user acceptance testing, and production releases, with the ability to work onsite four days per week and provide occasional evening release support.
• Preferred: Experience with Salesforce Experience Cloud and/or Field Service (FSL), Jira, ServiceNow, Google Workspace, Lucidchart, or Salesforce certifications.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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