Technology Support Analyst
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Technology Support Analyst
Our client is seeking a Technology Support Analyst to provide advanced technical support and deliver an exceptional end-user experience. This role is ideal for a hands-on IT professional who enjoys solving complex technical issues, supporting workplace technology, and collaborating with teams to keep daily operations running smoothly.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
- Location: Onsite, Downtown Los Angeles
- Compensation: This job is expected to pay about 75-85k
- No Visa Sponsorship Available for this role
What You’ll Do:
Key Responsibilities
- Provide in-person and remote technical support, troubleshooting hardware, software, network connectivity, and system-related issues.
- Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and workstation equipment.
- Support audio/visual systems, video conferencing platforms, and meeting room technology, including Microsoft Teams and Zoom.
- Manage and resolve technical support tickets, document solutions, and serve as an escalation resource for complex issues.
- Collaborate with IT teams on system maintenance, endpoint security, equipment deployments, and technical improvement initiatives.
What Gets You the Job:
Qualifications
- Associate or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
- 3+ years of experience in IT support, desktop support, or technical support, preferably in a professional services environment.
- Strong proficiency with Windows operating systems, Microsoft 365 applications, and remote troubleshooting tools.
- Hands-on experience with hardware installation, configuration, repair, and A/V conferencing technologies such as Zoom, Microsoft Teams Rooms, or Crestron.
- Strong troubleshooting, communication, and customer service skills, with experience managing support tickets and resolving technical issues.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
