Salesforce Service Cloud Voice Architect

Our client is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design and delivery of modern, scalable voice solutions within Salesforce Service Cloud. This role is ideal for a technical leader who enjoys owning architecture end to end and partnering closely with cross-functional teams to deliver high-impact customer experience solutions in complex contact center environments.

As part of our process after applying, you may receive an invitation from our AI Recruiter, Avery, for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.

Location: 100% Remote (U.S.-based)
Compensation: This job is expected to pay about $100–105/hour W2 (C2C considered)
Duration: 4+ month contract
No Visa Sponsorship Available for this role

What You’ll Do

Architect, build, and deliver Salesforce Service Cloud Voice solutions from design through production in high-volume contact center environments
Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization
Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable, reliable voice operations
Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures
Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent efficiency and customer experience

What Gets You the Job

7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice
Proven experience architecting and launching Service Cloud Voice solutions in production environments
Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms
Deep understanding of contact center concepts including Omni-Channel routing, IVR design, SLAs, KPIs, and voice concurrency
Ability to clearly communicate complex technical designs to both technical and non-technical stakeholders

If you’re excited to own Salesforce voice architecture and deliver impactful customer experience solutions in a fully remote environment, we encourage you to apply today.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.