Salesforce Service Cloud Voice Architect
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Salesforce Service Cloud Voice Architect
Our client is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design, implementation, and delivery of scalable voice solutions within Salesforce Service Cloud. This role is ideal for a technical leader with deep contact center expertise who enjoys owning end-to-end architecture and partnering closely with cross-functional teams to bring high-impact customer experience solutions to life.
Location: 100% Remote (U.S. based)
Compensation: This job is expected to pay about $100–110/hour W2 (C2C considered)
Duration: 4+ month contract
No Visa Sponsorship Available for this role
What You’ll Do:
- Architect, build, and deliver Salesforce Service Cloud Voice solutions from concept through production launch, supporting high-volume, multi-channel contact center environments.
- Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization.
- Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable and reliable voice operations.
- Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures.
- Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent productivity and customer experience metrics.
What Gets You the Job:
- 7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice implementations.
- Proven experience architecting and launching Service Cloud Voice solutions in production, customer-facing environments.
- Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms.
- Deep understanding of contact center concepts including Omni-Channel routing, IVR design, voice concurrency, SLAs, and KPIs.
- Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders.
If we are still actively screening for this role, our AI Recruiter, Avery, will email you to schedule a virtual meeting to learn more about your background.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery, helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
