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Endpoint & Service Desk Manager

Our client is seeking a hands-on Endpoint & Service Desk Manager to lead a high-performing service desk team and oversee the end-user computing environment. This role is critical to ensuring employees have reliable, secure, and well-supported technology to perform at their best. The ideal candidate brings strong technical expertise in endpoint management, proven leadership skills, and a passion for delivering exceptional customer service.

Location: Onsite Dallas, TX

Compensation: This job is expected to pay about $130,000-$145,000
No Visa Sponsorship Available for this role

What You’ll Do:

• Lead and mentor the service desk team, ensuring timely and high-quality resolution of incidents and requests.
• Oversee endpoint management across desktops, laptops, and mobile devices, ensuring security, compliance, and performance.
• Implement and manage enterprise endpoint management tools such as Intune, SCCM, AutoPilot, or JAMF.
• Develop and track SLAs, KPIs, and reporting to drive service excellence and continuous improvement.
• Partner with IT leadership to standardize processes, manage escalations, and improve end-user experiences.

What Gets You the Job: 

• Proven experience managing a service desk or end-user support function.
• Strong background in endpoint management technologies (Microsoft Intune, SCCM, or similar).
• Knowledge of identity and access management, including Microsoft Entra ID.
• Demonstrated ability to lead teams, manage performance, and develop team members.
• Excellent troubleshooting, problem-solving, and communication skills, with ITIL knowledge preferred.

Join a role where you’ll have the opportunity to make a direct impact on both people and technology. Apply today and help shape the future of IT service delivery for our client.

If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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