IT Support Analyst Willow Grove
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IT Support Analyst
Our client is seeking an IT Support Analyst who will serve as the frontline technical resource supporting both on-site staff and remote users across the organization. This role provides hands-on troubleshooting and responsive end-user support to ensure the enterprise runs smoothly and securely. The right candidate will bring strong technical skills, clear communication, and a customer-first mindset.
- Location: Willow Grove, PA
- Compensation: $27-$35/hour W2
- No Visa Sponsorship Available for this role
What You’ll Do:
- Deliver physcial and remote support, resolving desktop, hardware, and application issues for users across the organization.
- Perform advanced troubleshooting, diagnostics, and incident resolution, escalating complex issues as needed.
- Manage enterprise desktop and hardware life cycle, including patching, updates, and configuration changes.
- Administer Microsoft 365, Active Directory, Intune, Teams, Exchange, and related technologies to maintain productivity and security.
- Document incidents, processes, and knowledgebase materials while providing training and guidance to end users.
What Gets You the Job:
- 2+ years of Level 2 IT Helpdesk or Desktop Support experience in an enterprise environment.
- Strong troubleshooting skills with experience using remote support tools.
- Hands-on knowledge of Microsoft technology stack: DNS/DHCP, Active Directory, Entra ID, Microsoft 365, Intune, Teams, Exchange, SharePoint.
- Experience with GPOs, patch management, and hardware/software monitoring tools.
- Excellent communication, interpersonal, and documentation skills with the ability to work effectively with users at all levels.
After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
