Service Desk Agent I (Remote) (2nd and 3rd shifts)
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Service Desk Agent I – 2nd/3rd Shift (Remote)
Our client is looking for a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinic locations, delivering essential helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software. The ideal candidate is a resourceful, service-oriented technician who thrives in a fast-paced, high-ticket-volume environment and can adapt quickly to changing systems and priorities.
Location: Remote
Compensation: This job is expected to pay about $24–$27 per hour
No Visa Sponsorship Available for this role
What You’ll Do:
• Deliver Tier 1 IT support for hardware, software, and network issues in a clinical environment
• Handle 30+ daily support tickets via phone, email, and remote tools during 2nd (3:00 PM–12:00 AM) or 3rd (11:00 PM–8:00 AM) shifts
• Diagnose and resolve user issues, escalate as needed, and document all interactions in the Footprints ticketing system
• Manage account provisioning in Active Directory and deploy software using SCCM and GoToAssist
• Collaborate with IT teams to maintain systems uptime and improve client services processes
What Gets You the Job:
• Minimum of 3 years in IT and 2 years in service desk support, including high-volume call center experience
• Ability to manage support across enterprise systems such as Windows OS, Microsoft Office, Active Directory, and SCCM
• Must have flexibility to work 2nd or 3rd shift schedules as assigned
• Strong communication, customer service, and problem-solving skills
• Demonstrated capacity to learn new systems, follow SLAs, and contribute to a collaborative team environment
Apply now to help support mission-critical IT services for clinical professionals and patients alike. If you’re a match, our AI recruiter, Avery, will invite you to a virtual interview to learn more.
If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us
ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.Service Desk Agent I – 2nd/3rd Shift (Remote)
