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Chargeback Specialist – Payments & Risk Operations
Our client is looking for a Chargeback Specialist to join their Payment and Risk Operations team. In this high-impact role, you’ll be responsible for handling both issuing and acquiring side disputes, resolving chargebacks, and supporting customers throughout the process. You’ll work closely with internal tools and stakeholders to ensure accurate, timely resolution while maintaining a high standard of service. This is a great opportunity for someone who thrives in a fast-paced environment and wants to grow in the payment services space.

Location: Draper, UT – In office Tue–Thur (remote Mon & Fri)

Compensation: This job is expected to pay about $21-22 per hour

No Visa Sponsorship Available for this role

What You’ll Do:

• Process issuing chargebacks, including investigation, documentation, and submission to processor
• Handle merchant disputes by reviewing, researching, and submitting representment letters
• Perform chargeback reconciliation and update dispute statuses in internal systems
• Communicate with customers via phone and email to request documentation and resolve issues
• Ensure all dispute milestones and service level agreements are met

What Gets You the Job:
• 2–5 years of experience in chargebacks (issuing or acquiring side) and customer service
• Experience handling customer service calls related to payment or financial services
• Familiarity with payment processing systems and dispute resolution workflows
• Strong analytical and investigative skills, with high attention to detail
• Proficiency with Google Sheets and MS Excel is a plus

Apply now to join a dedicated team where your work matters. Our client is ready to bring on a professional who can help protect and support payment operations with precision and care.

If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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