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Program Manager, CRM & Digital Customer Experience
Our client is looking for a Program Manager to own a portfolio of customer-facing digital initiatives, including their CRM platform, website and online purchase flow, customer self-service portal, mobile app, and customer notification system. You’ll be embedded with the platform teams and run 8 to 10 concurrent projects end to end, bringing structure, visibility, and execution discipline to work that spans marketing, field operations, IT, and digital product teams. Technical knowledge of these platforms is a plus, but what matters most is strong execution, coordination, accountability, and the initiative to drive work forward.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
- Job Type: Contract
- Location: Kirkland, Washington
- Compensation: This job is expected to pay about $50-55 per hour
- No Visa Sponsorship Available for this role
What You’ll Do:
- Own a portfolio of 8-10 concurrent projects across CRM, website, customer portal, mobile app, and customer notification platforms, prioritizing work against business impact and capacity
- Charter projects, define scope and success criteria, and guide each one through the delivery lifecycle to on-time completion
- Manage the domain’s Jira boards and backlog, coordinating stories and facilitating sprint and release work with delivery teams
- Coordinate across marketing, field operations, IT, and digital product teams to keep dependencies and release timelines aligned
- Keep KPIs, benefits, and estimated completion dates current for every project, surface risks early, and give leadership clear, consistent status reporting
What Gets You the Job:
- 3-5 years of program or project management experience, preferably in a technology, digital, or IT environment
- A proven track record of managing multiple concurrent projects and delivering on schedule, with the drive to push work forward without waiting to be asked
- Hands-on experience with Jira or similar agile tools, including backlog and board management
- Clear written and verbal communication, including status reporting to leadership and bridging business stakeholders with technical delivery teams
- Preferred: Experience with Microsoft Dynamics CRM, e-commerce or buy-flow projects, customer portals, or mobile apps; PMP, PgMP, or CSM certification
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.