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IT Support Specialist (Tier 2/3)
Our client is seeking a hands-on IT Support Specialist to join their team for an exciting six-month contract opportunity. This role is ideal for someone who enjoys solving complex technical issues, supporting end users in a fast-paced operational environment, and making an immediate impact. You’ll play a key role in supporting a major site expansion project while helping maintain reliable IT operations across the organization. If you’re someone who takes ownership, thrives on troubleshooting, and enjoys working directly with users, we’d love to hear from you.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
Location: Hillsboro, OR 97124 (Onsite Monday–Friday)
Compensation: This job is expected to pay $35-45 per hour W2
No Visa Sponsorship Available for this role
What You’ll Do:
- Provide Tier 2/3 technical support across desktop, hardware, software, network, and application environments while serving as an escalation point for complex technical issues.
- Support Windows workstations, industrial PCs, Active Directory, user accounts, endpoint management, hardware deployments, imaging, patching, and lifecycle management.
- Assist with a major business migration project by onboarding approximately 50 pre-imaged systems and supporting end users during a critical October go-live.
- Troubleshoot network connectivity, perform root cause analysis, resolve recurring technical issues, and contribute to IT projects, upgrades, documentation, and continuous process improvements.
- Deliver exceptional customer service while collaborating with end users, engineers, vendors, and IT teams in a manufacturing and warehouse environment.
What Gets You the Job:
- 5+ years of Tier 2/3 IT support experience supporting Windows environments, end users, hardware, software, Active Directory, and networking.
- Strong troubleshooting skills with the ability to independently diagnose issues, work toward resolution, and know when to escalate appropriately.
- Experience supporting desktop deployments, imaging, endpoint management, patching, hardware lifecycle management, and enterprise IT infrastructure.
- Excellent communication skills with a customer-focused mindset and the ability to remain calm and professional during high-priority incidents.
- Self-motivated, dependable, adaptable, and comfortable working onsite while supporting both routine support requests and more advanced technical issues.
Pluses (Not Required):
- Experience supporting warehouse, manufacturing, or distribution environments.
- Familiarity with warehouse technologies including WMS applications, RF scanners, handheld devices, barcode scanners, industrial printers, or warehouse automation systems.
- Experience with Ivanti, Help Spot, SOTI, or similar ITSM/MDM platforms.
- Exposure to supporting warehouse automation systems such as conveyors, PLCs, or sortation equipment alongside engineering teams.
If you’re looking for an opportunity where you can make an immediate impact, support a high-visibility technology initiative, and join a collaborative team, we’d love to hear from you.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.