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Our client is seeking a skilled IT Support Administrator who enjoys solving problems and helping people. This role sits at the center of the organization’s daily technology operations, supporting a large user base and ensuring employees have the tools they need to work efficiently. You will join a collaborative IT team where strong troubleshooting skills, professionalism, and a genuine commitment to customer service are highly valued.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
- Job Type: contract 12months
- Location: Washington DC Metro area
- Compensation: This job is expected to pay about $28-34/hour W2
- No Visa Sponsorship Available for this role. No C2C
What You’ll Do:
- Provide Level 1 and Level 2 IT support to employees through phone, chat, email, and remote support tools
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, Microsoft 365 applications, and enterprise systems
- Support core Microsoft technologies including Active Directory, Entra ID, Intune, Teams, SharePoint, and Exchange administration
- Document incidents, solutions, and procedures within the service desk platform while escalating complex issues when necessary
- Deliver excellent customer service while supporting end users across a large enterprise environment
What Gets You the Job:
- 3 to 5 years of IT Helpdesk or Desktop Support experience in an enterprise environment
- Strong experience supporting the Microsoft technology stack including Active Directory, Microsoft 365, and Intune
- Experience working with ticketing systems such as Zendesk or similar platforms in a high volume environment
- Solid troubleshooting skills across hardware, operating systems, printing, authentication, and application issues
- Excellent communication and documentation skills with a strong customer service mindset
This is a great opportunity for an IT professional who enjoys helping people, solving complex technical issues, and working in a collaborative support environment. Apply today to learn more about this opportunity and how your skills could make an impact.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.