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Jr. Help Desk Technician
Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone early in their IT career who enjoys troubleshooting, learning new technologies, and providing great customer service. The role is well suited for junior-level professionals or recent graduates eager to gain hands-on experience in a supportive, team-oriented environment.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
Location: Jersey City, NJ 07302 (Onsite Monday-Friday)
Compensation: This job is expected to pay about $20–22/hr W2
No Visa Sponsorship Available for this role
What You’ll Do
- Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance
- Log, track, and update support tickets while documenting troubleshooting steps and resolutions
- Perform initial diagnostics and resolve common hardware, software, and Windows-based issues
- Install, configure, and update workstations, applications, peripherals, and basic hardware components
- Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved
What Gets You the Job
- Junior-level IT experience or strong interest in starting a career in technical support
- Bachelor’s degree in an IT-related field (or in progress) is a plus for entry-level candidates
- Familiarity with Windows environments and basic desktop support concepts
- Strong communication skills with a customer-focused mindset
- Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.