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Field Services Technician
We are seeking an experienced Field Services Technician to join our client’s Desktop Support team. This role will primarily focus on a large-scale Windows 10 to Windows 11 migration project. While the immediate priority is Windows 11 deployment, the technician will also provide Tier 2 desktop support and contribute to daily end-user support operations as needed.
Location: Orange, CA (On-site)
Compensation: $24 – $27 per hour plus benefits
No Visa Sponsorship Available for this role
What You Will Do:
- Perform Windows 10 to Windows 11 migrations across desktops and laptops in an enterprise environment
- Provide Tier 2 desktop support, including troubleshooting hardware, software, and operating system issues
- Independently triage, diagnose, and resolve end-user incidents and service requests
- Support end users through multiple communication channels, including in-person, remote, phone, email, chat, and text
- Document incidents, resolutions, and procedures within the ticketing system
- Create and maintain knowledge base articles and technical documentation
- Assist with device refreshes and deployment programs
- Participate in project-based work as assigned
- Deliver exceptional customer service in a healthcare-focused environment
What Gets You The Job:
- 3–4+ years of experience in desktop or field services support
- Strong experience supporting Windows devices, including Windows 10 and Windows 11
- Hands-on experience with OS upgrades, device refresh programs, and general PC troubleshooting
- Ability to work independently with minimal oversight
- Strong communication and customer service skills
- Comfortable working onsite and traveling to local clinic locations as needed
- Experience supporting users in a healthcare environment is preferred, but not required
- Relevant technical certifications or degree (helpful but not required)
- Familiarity with enterprise IT environments and large-scale deployment projects
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact recruiting@itccorp.com.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.