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Application Support Analyst IV (Remote)
Location: Remote working eastern time zone (on-call rotation required)
This job expects to pay about $55 – $69 per hour plus benefits
No Visa Sponsorship Available for this role. No C2C
Must be willing to provide on-call support on a rotation basis for 24×7 support. On-call requires off-hours and weekend support.
Our client is seeking an Application Support Analyst on a contract basis to provide support to office or business unit users of proprietary/custom application software. In this role you will answer technical questions, troubleshoot problems, and guide users to gain productive use of software. You will also extract data, format and run reports, or perform specific analytical functions using application.
What You Will Do:
- Provide technical application support to production application, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issues and implement change or workaround to ensure continued use of the application.
- Schedule jobs and perform troubleshooting on processes and resolving all issues.
- Provide training to various new employees and assist with expert knowledge on production processes.
- Document production applications and resolve all application issues and answer all requests.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
- Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
- Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
- Provide support during maintenance and upgrade events.
- Mentor and support junior members of the team.
What Gets You The Job:
- 8+ years’ related work experience in an application/production support role.
- Strong experience with SQL is required for data analysis and scripting.
- Must have experience with ITIL (certification preferred), incident management and change management.
- Proven ability in providing tier 2 support to applications, providing assistance to all end users, identifying and resolving issues in production.
- Experience supporting complex, multi-module, custom applications.
- Experienced in troubleshooting and root-cause analysis.
- Understanding of database principles and extensive hands-on experience with SQL.
- Working knowledge of UNIX and networking, experience with Java based applications.
- Knowledge of Operating Systems, Middleware, DB, Webservers.
- Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
- Command Center experience, or experience of managing major incident events, is desirable.
- Must be willing to provide on-call support on a rotation basis for 24×7 support. When on call, requires off-hours and weekend support.
- On-call scheduling experience, manage and optimize on-call schedule for support teams.
After applying to this role, you may receive an invitation from our AI Recruiter, Avery to schedule a virtual meeting to learn more about your background as an initial screening for this role.
This is an opportunity to shape strategic programs at the highest level and drive transformational success. Apply today to explore how your leadership can make a lasting impact.
Corp
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.