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Level 3 Help Desk Technician
Our client is looking for a motivated Help Desk Analyst who enjoys solving problems and helping people. In this role, you’ll be the go-to person when technology hiccups happen—troubleshooting issues, supporting day-to-day operations, and contributing to larger IT initiatives. If you thrive on variety, collaboration, and seeing your impact firsthand, this is a great opportunity to grow your skills in a supportive team environment.
- Location: Pennsauken, NJ
- Compensation: This job is expected to pay about 100-120k
- No Visa Sponsorship Available for this role
What You’ll Do:
Key Responsibilities
- Provide timely Tier 3 technical support for hardware, software, and network issues across the organization.
- Install, configure, and maintain workstations, applications, and system updates.
- Manage and document service tickets, ensuring issues are resolved in line with established SLAs.
- Partner with IT leadership on security alerts, asset management, and system improvement projects.
- Assist with user onboarding, desk relocations, and system setups to keep business operations running smoothly.
What Gets You the Job:
Qualifications
- Strong understanding of Windows 10/11 and familiarity with Windows Server environments (2012–2022).
- Experience supporting Office 365 applications including SharePoint and Exchange.
- Proven ability to troubleshoot complex issues across multiple system layers (hardware, software, and network).
- Working knowledge of networking fundamentals, security best practices, and Excel Macros.
- Bachelor’s degree in IT or Computer Science, or equivalent hands-on experience.
If you enjoy tackling technical challenges at every level and want to expand your skills into Tier 3 support, we’d love to connect. Apply today to join a collaborative IT team where your expertise and initiative truly make a difference.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.