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Help Desk Technician (On-Site)
We are in need of a contract Help Desk Technician to join our client in Santa Ana, CA. As a Helpdesk Technician, you will serve as the first line of support for internal users, helping to resolve a wide range of hardware and software issues. You will gain valuable experience working with modern tools and technologies while providing essential support to ensure smooth day-to-day IT operations.
Location: Santa Ana, CA (5 days on-site)
This job expects to pay about $20 – 22 per hour plus benefits
What You Will Do:
- Field incoming help requests from end users via telephone, email, and ticketing systems in a professional and courteous manner
- Record, track, and document the problem-solving process, including actions taken and outcomes, through to final resolution
- Assist with first touch response and troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure the problem has been adequately resolved
- Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked question lists for end users
- Provide support primarily in a Windows environment
What Gets You The Job:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
- Strong interest in IT support and willingness to learn in a fast-paced environment
- Excellent communication and interpersonal skills
- Basic understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Strong attention to detail and documentation practices
- Experience with Okta, Jira, and/or Google Workspace is a plus
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.