Application Support Specialist I (Remote)
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Application Support Specialist I (Remote)
We have an immediate need for a contract Application Support Specialist I. The Application Specialist is responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. The Application Specialist is an expert in all functional and operational aspects of at least one business software application.
Location: Remote working Mountain Time Zone hours
This job expects to pay about $20 – 23 per hour plus benefits.
What You Will Do:
- Diagnoses and resolves software application issues of end users promptly and professionally.
- Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
- Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
- May perform IT-related activities for projects to support company priorities.
- Identifies and recommends system modifications to reduce user issues.
- Fully documents each issue and resolution using the incident tracking system.
- Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
- May document and provide input on processes and procedures for training IT team and end users.
- Performs other job-related duties as assigned or apparent.
What Gets You The Job:
- High School diploma or GED required.
- Experience with running queries in SQL and Splunk
- Bachelor’s degree in IT, technology-related field or business-related field preferred.
- 3 years plus of experience with waste industry software, including but not limited to InfoPro, Dossier, and TRUX preferred.
- Business systems analytical experience preferred.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
