Service Desk Analyst
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Service Desk Analyst
We have an immediate need for a Service Desk Analyst to support a great national law firm focused on providing clients with legal counsel throughout ongoing growth and change!
Location: Salt Lake City, UT
This Job Pays: $65-73k/year+ Benefits
What You Will Do:
- Troubleshoot and resolve problems promptly, ensuring timely and effective solutions.
- Provide firm wide support by answering our Help Desk line and assisting with incidents received in the main IT Support queue.
- Prioritize tasks accurately and balance the demands of multiple concurrent tasks efficiently while maintaining a professional and courteous manner.
- Interact directly with clients, delivering high-quality customer service in a fast-paced environment.
- Manage user accounts through Active Directory and assist with laptop imaging, mobile device setup, and desktop operating systems.
- Maintain thorough and accurate documentation of incidents, troubleshooting steps, and resolutions in the ticketing system, capturing problem resolutions from Help Desk tickets, emails, and phone calls.
- Travel to other sites as necessary.
- Perform other duties as assigned.
What Gets You The Job:
- Minimum 2 years of relevant technical experience.
- MS Suite experience
- Hardware and Software Troubleshooting experience
- Document Management System tools (preferably iManage)
- Litera Compare (Nice to Have)
Preferred: Experience working at a law firm, preferably mid-size to large law firm
Please send your resume to Lizzie Kim, Technical Recruiter for immediate consideration
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
