Service Portfolio Process Custodian (Remote)

Santa Ana, California • Salary: $50 - 55 per hour + benefits • Posted: 2 weeks ago

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Service Portfolio Process Custodian (Remote)

We have an immediate need for a contract Service Portfolio Process Custodian to join a global mass media and entertainment conglomerate. The Service Portfolio Process Custodian will work closely with the Service Portfolio Process Manager & Project/Program Team to drive adoption of new Service Portfolio Management product and process as well as support the detailed data transformation inclusive of Service Portfolio, Services, Offerings and relationships to Application Services and Infrastructure.

Location: Remote

This job expects to pay about $50 – 55 per hour plus benefits.

What You Will Do:

  • Operate and manage steady state, day-to-day needs including:
    • Monitor and enforce data and process compliance
    • Respond to new requests for process/data support
    • Provide reporting assistance, education, and training as needed
    • Assist with process refinements
    • Identify continuous improvement opportunities
    • Proactively identifies issues (data or process) and ensures that appropriate action is taken to resolve issues
    • Assist in operationalizing Service Portfolio Management
      • Coordinates with related process Stakeholders to establish data and process compliance metrics reporting needed for process compliance governance
      • Prepare supporting documentation
      • Partner with Service Portfolio Practitioners to educate and provide Service Portfolio guidance as well as assisting with Data Transformation (data evaluation, curation and maintenance)
      • Partner with Service Portfolio Stakeholders to ensure Service Portfolio meets related process needs

What Gets You The Job: 

  • Minimum of 5 years Service Portfolio Management experience
  • Minimum of 5 years business and data analysis experience
  • Knowledge of ServiceNow Service Portfolio Management, Query Builder and Reporting products
  • Familiarity with ServiceNow Common Services Data Model (CSDM)
  • Must have proven experience managing priorities, and tasks across multiple projects and teams – while adhering to deadlines and maintaining high quality
  • Advanced knowledge of MS Excel – ability to perform VLOOKUP’s, pivot tables, and other Excel formulas to design models and reports
  • ServiceNow experience REQUIRED.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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