Business Process Manager (Onsite NYC Mon – Thur)

New York, New York • Salary: Market related • Posted: 3 weeks ago

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Join our team as a Business Process Manager, where you’ll play a pivotal role in ensuring the successful launches of several entertainment ecommerce initiatives. Collaborating closely with various teams, you’ll manage end-to-end processes, user cohorts, and offer eligibility to enhance the customer experience.

Location: New York City (onsite Mon-Thur)

This contract job is expected to pay about $35-40/hour W2 plus benefits

What You Will Do:

  • Collaborate with Commerce Operations Manager and cross-functional teams to ensure successful launches of streaming service commerce initiatives.
  • Manage end-to-end processes of commerce messaging and offer eligibility.
  • Lead validation efforts for messaging sends in partnership with Product and Engineering teams.
  • Coordinate closely with internal stakeholders across Marketing, Customer Service, Engineering, Legal, Finance, and Product teams.
  • Support global expansion efforts by collaborating with regional teams and supporting global remits.
  • Create and maintain user cohorts across the company’s entertainment platforms.
  • Configure specific cohorts of users to receive targeted messaging based on product requirements.
  • Manage complex matrices of offer eligibility in various user flows.
  • Assist in maintaining documentation as a source of truth for relevant stakeholders.
  • Provide operational support for launches of new territories or product features, occasionally outside regular business hours.

What Gets You The Job: 

  • 4-6 years of work experience, preferably in project management or operations.
  • Proficiency in Google Office Suite, particularly Google Slides, for creating professional visualizations.
  • Experience with project management software like Atlassian JIRA, Confluence, and Airtable.
  • Ability to work internationally across time zones and regions, with a focus on global scalability.
  • Strong communication and problem-solving skills.
  • Comfortable navigating a matrixed organization and global network of partners.
  • Previous experience in commerce or messaging-related roles is preferred but not required.

Please send your resume to Matt Rauch, Senior Technical Recruiter for immediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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