Technical Support Technician

Warminster, Pennsylvania • Salary: Market related • Posted: 1 month ago

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Technical Support Technician (Onsite)

Technical Support Technician (Onsite)

We have an immediate need for a Technical Support Technician to join a home remodeling products manufacturing company for a full-time, permanent position. The Technical Support Technician is responsible for the day-to-day technical support of client platform technologies, including maintaining, analyzing, troubleshooting, and repairing computer systems, wireless devices, software applications and hardware peripherals.

Location: Warminster, PA (Onsite)

This job expects to pay about $60,000 – $62,000 annually.

What You Will Do:

  • Responsible for overall activities of Service Desk and Incident Management Process; working with others to ensure timely and accurate resolutions of problems and requests.
  • Maintains IT equipment in office and manufacturing environments.
  • Implements and maintains the file system permissions and security group memberships.
  • Manages directory services users accounts and access permissions based on corporate policies.
  • Supports end-user’s IP telephony needs.
  • Implement a culture focused on continual improvement with strong collaboration with internal support teams and the Service Desk.
  • Acts as a liaison between the internal customer and IT department.
  • Works with IT management, location management and corporate management to determine appropriate system solutions to local problems.
  • Travels to support locations, where appropriate, on a regular basis to resolve their technical needs.

What Gets You The Job: 

  • Bachelor’s Degree in Computer Science, Information Systems or equivalent from an accredited college or university is desirable.
  • 3-5 years of experience in Information Technology, with 3+ years of detailed Desktop, network, Active Directory, servers, troubleshooting responsibilities is required.
  • Excellent technical knowledge of mainstream operating systems, and desktop applications and tools.
  • Ability to maintain IT policies, processes, procedures, and standards.
  • Knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts.
  • 3+ years experience administering a Microsoft Server environment is a plus
  • 3+ years experience administering a network infrastructure environment

Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

 

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