Manager, GENESYS Cloud Platform Telecommunications (Hybrid/Remote)

Long Beach, California • Salary: $140k - 155k per year • Posted: 1 month ago

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Manager, GENESYS Cloud Platform Telecommunications (Hybrid/Remote)

We have an immediate need for a Manager, GENESYS Cloud Platform Telecommunications to join a recognized leader in senior care. The Manager, GENESYS Cloud Platform Telecommunications will be responsible for overseeing the day-to-day operations, administration, and maintenance of the organization’s GENESYS Cloud platform.

Location: Long Beach, CA (Hybrid strongly preferred but remote working Pacific hours is fine)

This Job Pays: $140,000 – 155,000 annually

What You Will Do:

  • Manage and lead a team of telecommunications professionals responsible for the administration, configuration, and maintenance of the GENESYS Cloud platform, call flows and operational processes
  • Oversee the day-to-day operations of the GENESYS Cloud platform, ensuring smooth and efficient functioning.
  • Develop and implement best practices, policies, and procedures for the management and use of the GENESYS Cloud platform and applications from AppFoundry partners.
  • Collaborate with internal stakeholders to gather requirements, provide guidance, and ensure alignment of the GENESYS Cloud platform with business objectives.
  • Drive continuous improvement initiatives to optimize the performance, scalability, and reliability of the GENESYS Cloud platform.
  • Troubleshoot and resolve complex technical issues related to the GENESYS Cloud platform, working closely with technical teams and vendors as needed.

What Gets You The Job: 

  • Bachelor’s degree in a relevant field (e.g., Telecommunications, Computer Science, Information Technology) or equivalent practical experience.
  • 5+ years of hands-on experience working with the GENESYS Cloud platform, including administration, configuration, and troubleshooting.
  • Experience in working with SIP trunking providers/carriers, configuring SIP trunks, and managing their performance and capacity.
  • Familiarity with cloud-based telephony platforms, VoIP technologies, and related protocols.
  • Prior experience with other telephony platforms (e.g., Avaya, Cisco, Microsoft Teams) is a plus.
  • Hands-on working experience in configuring call flows and call routing techniques within the GENESYS Cloud platform.
  • Working knowledge of contact center statistics and other important operational data points.

Please send your resume to Amy Lopez, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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