Application Support, Tier 2 (Remote)

Phoenix, Arizona • Salary: $20 - 24 per hour • Posted: 1 week ago

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Application Support, Tier 2 (Remote)

We have an immediate need for an Application Support, Tier 2 to join an environmental services industry leader. The Application Support, Tier 2 is responsible for diagnosing and resolving complex application issues of internal users quickly and effectively.

Location: Remote

This Job Pays: $20 – 24 per hour

What You Will Do: 

  • Diagnose and resolve software application issues of end users promptly and professionally.
  • Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service.
  • Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution.
  • Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
  • Contributes to the department’s knowledge management initiatives.
  • Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.

What Gets You The Job: 

  • High school diploma or GED
  • Experience with Standard Query Language (SQL).
  • Business systems analytical experience, including the ability to flow chart processes
  • Conversant with all functional and operational aspects of relevant software applications and operating procedures.
  • Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.
  • Ability to quickly learn new software and technologies.
  • Ability to solve problems quickly and completely.
  • Knowledge and understanding of relational databases.
  • Ability to take ownership of and follow through on user issues until resolution is achieved.
  • Ability to impart technical knowledge to non-technical end users.

Please send your resume to Colin Crane, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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