Help Desk Specialist (Hybrid)

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This Job Pays: $50k – 60k per year

Help Desk Specialist (Hybrid)

We have an immediate need for a Help Desk Specialist to join a not-for-profit, community-based integrated healthcare system. The Helpdesk Specialist will provide outstanding customer service to end users on a variety of issues, identifying, researching, and resolving technical problems.

Location: Boston, MA (Hybrid)

This Job Pays: $50,000 – 60,000 annually

What You Will Do: 

• Prioritize and set the expectations to triage and identify when to escalate problems
• Track and monitor ticket requests to ensure timely resolution in accordance to company SLA’s
• Maintain thorough logs in ServiceNow to assist with continuous systems improvement, track workloads and identify recurring problems
• Encourage employees with self help methods and procedures; empower employees to leverage ServiceNow knowledgebase articles
• Maintain IT systems, applications and software license inventories through the organization’s asset tracking systems
• Assist employees with Cisco VPN connectivity and assigned net

What Gets You The Job: 

• Bachelor’s Degree or equivalent experience
• 1-3 years of experience in Windows networking environments
• Experience with desktop/laptop support, Windows 10 and 11, O365, Adobe, and Active Directory
• Experience with Android and Apple IOS – based devices in an enterprise environment
• Understanding of Asset management tracking systems
• Ability to work with employees in a remote environment
• A+ Certification preferred

Please send your resume to Nikki Filipovic, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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