Field Services Support Specialist (Onsite)

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This Job Pays: $30 – 40 per hour

Field Services Support Specialist (Onsite)

We have an immediate need for a Field Services Support Specialist (Onsite) to join a premier pediatric healthcare system. The Field Services Support Specialist will be responsible for maintaining daily operations for the organization’s end user computing environment. This includes the independent triaging, troubleshooting, and resolution of incidents, fulfillment of hardware/software requests, identifying and documenting problem tickets, creation of Knowledge Articles, and operating as a project resource where applicable.

Location: Orange, California (Onsite)

This Job Pays: $30 – 40 per hour

What You Will Do:

• Independently performs analysis, diagnosis, and resolution of complex computing issues for end-users, and recommend and implement corrective solutions.
• Independently install, configure, test, maintain, monitor, and troubleshoot end-point, network, telecommunication hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver a high-quality end user compute environment.
• Collaborate with Technology team members to ensure efficient operation of the organization’s end-user computing environment. Ultimately acquiring a general understanding the technologies other teams support.
• Deliver exceptional service through all forms of communication including, in-person, remote, email, phone, text, and chat. Handle complex customer situations ensuring customer satisfaction.
• Independently maintain a well-organized and structured work environment, ensuring all hardware is accounted for and work efforts can be well prioritized.
• Contribute to strong knowledge management practices by clearly documenting all tickets and producing high-quality knowledge base articles ensuring a continuity of knowledge within the team.

What Gets You The Job: 

• Associate degree in Information Technology, or equivalent experience and education can be accepted in lieu of degree.
• Preferred: IT Certification: CompTia, Cisco, ITIL, Microsoft
• Required: Minimum four years of work experience in IT environment.
• Preferred: Six years of work experience in health care IT environment.
• Fundamental knowledge in MS Office suite, Visio and Project
• Ability to perform installation, setup, configuration, migration, upgrading and maintenance of desktop PCs, thin clients, laptops, tablets and portable phones, software and related peripherals

Please send your resume to Nicollette Filipovic, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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