Helpdesk lvl 3 (Onsite – Ontario, CA)

Irvine Technology Corporation

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Candidate must have experience setting up Hyper-V hosts, MS Exchange, Active Directory Domains, DNS and DHCP. 

 

Servers

 

– Microsoft Windows Server (all versions)

– Hyper-V implementation and management

– Azure Deployments – Maintenance

– MS Exchange design/implementation/administration/upgrades

– Build out Dell PowerEdge and Equal Logic Servers and Storage for on Prem/Colo use.

 

Storage 

– configure and trouble shoot synology and AWS/wasabi for both hot and cold

 

Backup

– Configure and trouble shoot Veeam, StorageCraft, and MSP360 (cloudberry)

 

Secondary – 

 

Support

– Assist with Tier 1, Tier 2 (helpdesk) problem identification, diagnosis, and resolution of problems.

– acknowledges and responds to all assigned service tickets within the SLA, and closes ticket upon resolution, following established ticket management procedures. Keeps tickets updated with status on a timely basis.

– troubleshoot and perform break-fix tasks on all systems.

 

The ideal candidate will possess the following characteristics: 

 

– A strong commitment to honesty, virtue, and customer service

– a Passion for learning new skills.

– an ability to communicate clearly and effectively with clients and colleagues.

– Good written communication skills.

– An Ability to communicate clearly and affectively with clients and colleagues. 

– Good Written communications skills. 

– A Sense of satisfaction from pleasing clients and providing solutions.

– An ability to work independently when required and a demonstrated capacity to manage time effectively. 

 

Pay is $25-43 per hour depending on experience

 

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