Service Desk Agent I (Remote)

Irvine Technology Corporation

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Service Desk Agent I (Remote)

We have an immediate need for a Service Desk Agent I to join a world-class academic medical center. The Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Location: Remote

This Job Pays: $23-26/hour

What Gets You The Job: 

  • Must be available to work any shift.
  • Minimum of 3 years of IT and 2 years’ experience in Desktop and/or Service Desk Support Strongly preferred.
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
  • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
  • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Please send your resume to Chad Turki, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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