Service Desk Analyst (Hybrid)

Irvine Technology Corporation

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We are seeking a Service Desk Analyst to join the nation’s largest independent tire and wheel retailer, operating over 1,000 stores in 35 states. Under direct supervision, the Service Desk Analyst delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.

Location: Scottsdale, AZ

This Job Pays: $30-32/hour

What You Will Do:

  • Provide Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Create knowledge articles according to knowledge management guidelines and writing standards.
  • Recommend feedback, additions, and updates to the knowledge base where applicable

What Gets You The Job:

  • This position requires a minimum of three years of software/hardware support experience or eighteen months working with Company applications and hardware.
  • Intermediate knowledge of PC hardware, computer operating systems and software is required. Previous experience with Automated Call Distribution necessary.
  • SAP troubleshooting experience is required. Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required.
  • A knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.

Please send your resume to Colin Crane for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career! 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

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