Service Desk Analyst

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We are seeking a Service Desk Analyst to join an American global alternative investment manager operating in the credit, private equity and real estate markets. This is a contract, onsite role located in New York. The Service Desk Analyst will join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm’s technology landscape. 

What You Will Do: 

• Day to day management and coverage of technical support for all Ares employees and users
• Maintain a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles
• Manage day to day incident submissions; responsible for building and managing his/her queue; answers support queries via phone and email for local and remote offices; respond and complete all requests by taking ownership of each task completely and in a timely and courteous manner
• Function as the single point of contact for the client and coordinates across entire Technology team to obtain necessary approvals from business groups to fulfill requests

What Gets You the Job:

• A minimum of 3 years of relevant professional experience or demonstrable capability otherwise
• Must have proven track record of ability to maintain confidentiality of sensitive firm data
• Familiarity in using call logging and incident handling software (such as ITIL based ticket tracking systems
• like ServiceNow and automatic call distribution systems)
• Experience with Active Directory and SCCM
• Experienced in the support of Windows 10 computers and related peripherals in a networked environment

Please send your resume to Jesus Jimenez forimmediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career! 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

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