Unified Communiations, Solutions Architect (Remote, NV ONLY)

Irvine Technology Corporation

Apply Now

We are seeking a Unified Communications, Solutions Architect to join a dental support organization that partners with owner dentists to provide business support to their dental practice. This is a direct hire, hybrid capable role but candidates need to reside in the Henderson, NV area. The Solutions Architect will create conceptual and detailed technical design documents and standards.

What You Will Do: 

  • Partners with project managers, engineers, and other stakeholders to establish the processes and products needed to maintain a robust framework to support applications, and to deliver quality solutions focused on patient experience.
  • Collaborates with architects to plan, design, implement, promote visibility, and improve new capabilities, enhancements, solutions, and/or platforms focused on value creation.
  • Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.
  • Develops team vision to drive new capabilities against a published roadmap.

What Gets You the Job:

  • 7+ years of VOIP telephony experience.
  • 5+ years of hands-on experience designing and implementing Cloud based Contact Center technologies (CCaaS), specifically Nice CXone; with expertise in Studio, WFM, QM, Reporting.
  • 5+ years of proven experience deploying and supporting contact center technologies.
  • Vast understanding of Contact Center Operations including inbound voice (tollfree networks/SIP/IVR/ACD), digital channels including email/chat/SMS/social/AI, reporting, workforce management, contact center reporting and analytics, leveraging APIs and integrations across the enterprise.

Please send your resume to Chad Turki immediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career! 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

Apply Now

  Apply with Google   Apply with Twitter
  Apply with Github   Apply with Linkedin   Apply with Indeed
  Stack Overflow