Corporate IT Support Engineer

Irvine Technology Corporation

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Corporate IT Support Engineer

IMMEDIATE NEED for a Corporate IT Support Engineer to join an established company based in their Santa Ana, CA location regarding Direct Hire Full Time employment.

Responsibilities:

  • Identify and solve complex systemic issues spanning multiple systems and teams as they relate to Corporate IT initiatives. This may include designing systems or services from the ground up
  • Partner with internal service owners and teams to evaluate technical data, create recommendations, obtain consensus, plan and execute service upgrades and changes
  • Automate and/or execute IT infrastructure-related projects such as platform migrations and information security policy updates
  • Develop tools and solutions to increase the operational efficiency of the IT change management process with focus on excellent user journeys or experiences
  • Innovate and design new internal solutions that allow us to scale
  • Talk through technical issues with end users over the phone, email and chat
  • Troubleshoot computer hardware, software, network, printer and scanner issues
  • Support remote offices with internal desktop and web applications
  • Create and manage Active Directory user accounts
  • Deploy, install desktop applications, and timely resolution of incidents and requests
  • Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office system, IT asset management
  • Travel out of state to support operations in trade shows and remote offices (occasionally)

Qualifications:

  • Bachelor’s degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
  • IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
  • 4 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
  • 3+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred
  • 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
  • 2+ years of managing network shares and network printers
  • 2+ years of printer support (Zebra knowledge a plus)
  • Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting
  • Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
  • Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
  • Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus
  • Knowledge of MDM is a plus
  • Knowledge of Jamf is a plus
  • Awareness of ITIL and IT Change Management best practices is a plus
  • Knowledge of VPNs firewalls and switching a plus

Please send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview!

ABOUT US

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

 

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