Dialer Operations Analyst

Irvine Technology Corporation

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Dialer Operations Analyst


Here are some of the things most critical in the role:

· Advanced Dialer experience.

· Needs to be able to analyze the results of the calling campaign, research data, modify/develop new campaigns & be able to write/modify standard operating procedures.

· Develops & works on enhancements of IB/OB IVRs

· Assists business unites with campaign strategies. ****if they do not have this experience, coding is a must. Programming (CX) preferred, or 2-3 years in other program languages.

· Experience troubleshooting complex issues & handling escalations.

· Strong project management experience.

· Maintains compliance standards.

· Involved in testing & making recommendations.

· Teamwork, proactivity & the ability to work independently are critical.

· Software – we use Aspect Via

· Compensation – this team is ultra-sensitive about sharing the salary range with external candidates because it will come down to their experience level. If you could focus on what the candidate salary requirements are, I can present that to the Hiring Team & go from there.

· Interviews – all interviews will take place via Microsoft Teams Meeting video conference. The first interview will likely be 30 minutes. If we move forward, there will be a 2 nd interview lasting 60 minutes.

· Position is 100% remote. We’ll provide all of the equipment.

Let me know if you have any questions!

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