Strategic Technical Account Manager

Irvine Technology Corporation

Apply Now

This is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, The company has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company. Please join us in our exciting growth and pursue a rewarding career!

Position Objective

Currently has an exciting opportunity for a Strategic Account Manager!

The objective of the Strategic Account Manager (STAM) is to retain and grow a very loyal, satisfied and

profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the managed services offerings.

The STAM is the primary relationship liaison between The company and his/her assigned ACC client base (from initial onboard meetings to potential termination of services). Thus the STAM is both the client advocate and the client advisor.

The STAM must always engage the client in accordance with The companies core values. The STAM works closely (i.e. like a quarterback) with other members of the account team and service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.

Essential Job Functions

Manage a group of contracted clients to include:

Client retention

Client satisfaction

Client profitability

Project revenue and realized rate

ACC terms and pricing

Procurement revenue

Full service portfolio including extended services/offerings

Technology Business Planning

Accounts Receivable (AR) Escalation

Overall responsibility for client communications

Coordinate with client account team in order to leverage resources as needed

Create short and long term technology roadmaps for clients that align with the technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.

Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.

Assist client with the development of technology budgets and/or cost reduction efforts ensuring though that client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.

Assist with the development and refinement of operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability Identify and propose additional projects Is viewed by client as business partner and IT advisor Generate leads from client base

Competencies (Knowledge, Skills and Abilities)

Ability to multi-task and manage multiple priorities

Must have a thorough understanding of the big picture as it relates to information technology; ability to

identify risks and verbally offer mitigation strategies which are easily comprehended by non-technical

audiences

Must be able to learn new concepts, applications and technologies quickly

Have an entrepreneurial spirit, is a self-starter, and thinks outside of the box

Ability to deal with changing priorities to complete tasks in a short period of time

Exceptional organizational and time management skills

Strong business development, negotiation, and influencing skills

9/8/2021 Job Description Print Preview

https://performancemanager4.successfactors.com/xi/ui/rcmcommon/pages/jobReqPrintPreview.xhtml?drawButtons=true&jobID=11929&isExternal=tru… 2/2

Excellent written, verbal, and formal presentation skills to all levels of management.

The ability to effectively communicate complex technical issues to a wide audience; including those with

limited or no technical knowledge.

Solid commitment to sales and customer service with good initiative and follow-through

Comfortable interacting at all levels within an organization

Customer retention (and decreases) measured by retaining a minimum of 90% of recurring revenue in your

portfolio.

Ensure that all assigned managed services clients are satisfied with services and ready to act as a

reference as necessary to help close new business.

Discover new project revenue from within managed services clients; the measurement will be 20% of

managed recurring revenue base.

Secure uplifts such as backup, cloud and other ancillary services; measurement will be 2.5% each quarter

of the managed recurring revenue base.

Develop and maintain “Technology Roadmaps” for all managed services customers.

Experience, Educational Reqts and Certifications

BA or BS degree or equivalent combination of relevant education and experience

Minimum of 3 years (five years preferred) of work experience in account management and technology

consulting.

The Company offers:

Outstanding benefits package (including medical, dental, vision, life insurance)

401(k) plan with matching company contribution

Generous holiday and paid time off schedules

Ongoing professional development training

Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

The company is an equal opportunity and affirmative action employer. We consider all qualified applicants for

employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation,

transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status,

genetic information, veteran status or any other characteristic protected under applicable law

Apply Now

  Apply with Google   Apply with Twitter
  Apply with Github   Apply with Linkedin   Apply with Indeed
  Stack Overflow