IT Service Desk Specialist

Irvine Technology Corporation

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IT Service Desk Specialist


IMMEDIATE NEED for an IT Service Desk Specialist to join a growing software development company.  In this role, you will be responsible for will provide excellent technical support service to the company’s onsite and remote employees. This position is responsible for handling the day-to-day system, phone, and network incidents while simultaneously being exposed to many technological functions required to support the company.

Responsibilities:

  • End user support
  • Talk through technical issues with end users over the phone, email and chat
  • Troubleshoot computer hardware, software, network, printer and scanner issues
  • Support remote office’s IT needs
  • Create and manage Active Directory user accounts
  • Create and manage Office 365 emails
  • Deploy new desktops or reimage existing desktops
  • Deploy and install desktop applications
  • Support internal desktop and web applications
  • Phone system support, including video conferencing (e.g. RingCentral, Zoom and MS Teams)
  • Track and account for IT assets
  • Travel out of state to support operations in trade shows and remote offices (currently suspended because of the pandemic)
  • Provide after hours, on call, support for end users on a rotational basis
  • Complete on-boarding and off-boarding checklists and documentation
  • Document all changes, modifications and troubleshooting in our ticketing system
  • Assist with planning and the execution of IT projects
  • Provide timelines for projects and rollouts
  • Set up iPhone and Android phones

 

Qualifications:

  • Must have a Bachelor’s degree in a technical discipline
  • CompTIA Network+ and/or A+ or equivalent technical knowledge is a plus
  • Working towards MCSE/MCSA/Cisco accreditations is a plus
  • Passion for new technology and delivering superior customer service
  • 2+ years of technical support experience in a large environment preferred
  • 2+ years of Active Directory and Office 365 experience is a big plus
  • 2+ years of managing network shares and network printers
  • 1+ years of supporting remote users
  • 2+ years of printer support (Zebra knowledge a plus)
  • Awareness of ITIL best practices is a plus
  • Knowledge of Windows operating systems 10, 7
  • Knowledge of Apple operating systems
  • Knowledge of VPNs firewalls and switching a plus

 

Please send your resume to Andrew Butler, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview!

 

ABOUT US

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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